General Terms, GDPR Regulation, DELIVERY and 14 days return

General Terms, GDPR Regulation, Delivery and  14 days return.


1. This document contains General Terms and Conditions under which ELKO EP Bulgaria Ltd provides services to its users / customers via the Internet Store www.smarthomebulgaria.bg. These conditions bind all users. By clicking the ORDER button, the user / customer agrees, accepts in full and undertakes to comply with these Terms and Conditions of Privacy!

2. Identifying the user / client in order to reproduce his / her statement, both for acceptance of the Terms and Conditions and for the order made, is done through the log files stored on the server at www.smarthomebulgaria.bg, storing the user / client information.

3. The products on the website www.smarthomebulgaria.bg do not represent a legally binding offer but rather are a demonstration online catalog describing the product line of ELKO EP Bulgaria Ltd. In the case of spelling mistakes, price errors and product descriptions, ELKO EP Bulgaria Ltd. reserves the right to change them without notice to the customer. Each order is confirmed by a telephone call or e-mail from a representative to the customer, where the wrong price or the wrong information is due to a technical error, the customer is informed and has the right to cancel the order / purchase.

4. After clicking on the ORDER button, users agree to purchase the goods. This action has a legally binding force and is deemed to be the conclusion of this agreement.

5. ELKO EP Bulgaria Ltd reserves the right to refuse delivery of a confirmed order in case the goods are not available. In the absence of stock availability of the goods ordered, within the working week, the MERCHANT informs the user / customer about the depletion by sending a message to the e-mail address specified by the Customer or the specified telephone number. In the event that a transfer is made to ELKO EP Bulgaria Ltd account, the client will be able to choose between refunds, cancellation of the order or a substitute order.

6. The contract language is Bulgarian and the payments will be made in BGN with VAT.


7. The user / customer bears the full risk of damage / loss of the goods upon delivery. Immediately after delivering the goods to a courier, ELKO EP Bulgaria Ltd. is relieved of the risk that is transferred to the customer / customer. ELKO EP Bulgaria Ltd. is not responsible for delay if the delay is due to a courier or other supplier.

8. Immediately after delivery, the goods should be carefully inspected by the user / customer or a person authorized by him / her. Any damage, hits or other damage should be reported immediately to ELKO EP Bulgaria Ltd. In the event that damage is found to have occurred during the transport of the goods, ELKO EP Bulgaria Ltd. is not responsible for the warranty service of this item. In case ELKO EP Bulgaria Ltd is given a specific delivery date and time in writing, the statement is binding. In the case of an incorrect or wrong address, contact person and / or telephone upon the filing of the application, ELKO EP Bulgaria Ltd is not bound by any obligation to perform the order.

8a. When the goods are handed over, the user / customer or a third party signs the accompanying documents. A third person is considered to be the person who does not own the application but accepts the goods for delivery and is at the address specified by the customer. Upon refusal to receive the goods, except in the cases described below, the refusal shall be considered unfounded and the Customer shall be responsible for payment of the cost of delivery and return of the goods. In the event that the Customer is not found within the deadline for delivery at the specified address or no access and conditions for delivery of the goods within this period are granted, ELKO EP Bulgaria Ltd shall be relieved of its obligation to deliver the goods ordered for purchase.

8b. When the goods delivered apparently do not correspond to the goods ordered for purchase by the Customer and this can be established through the ordinary inspection, the Customer may request that the goods delivered be replaced with a corresponding purchase request within 24 hours of receipt if the new product is available in ELKO EP Bulgaria Ltd.

8c. The delivery price for orders in an online store www.smarthomebulgaria.bg for orders over 50bgn. is free. The consignment may be delivered to the consignee or to a courier office of his choice (ECONT) within 1 to 30 days. All orders placed after 15:00 on weekdays are processed and shipped on the next business day. All orders made during the weekend or during national holidays are processed on the first business day and sent no later than 30 days from the date of receipt of the order. Each customer of ELKO EP Bulgaria Ltd. reserves the right to request different delivery terms in case of need, and the transportation costs are for the account of the Customer.


9. www.smarthomebulgaria.bg is an online store that accepts orders through the web site after registering an account or as a guest. All received orders are sent by our consultant upon confirmation by phone or e-mail. In the event that we do not receive a waiver or desire to change the order parameters, it will be sent to the Customer via a courier. If you do not receive a call from us within 24 hours of the order (no weekends and public holidays), please repeat the order or call +359 87 780 1877.

10. The order is made using a shopping cart and adds the products you want by clicking on the "ADD TO CART" button. Any added product can be removed from the Cart, as well as changing its quantity before proceeding to confirmation details. At any time, you can go back to the online store to add more products. When you are convinced that the products in the basket are desired by you, you can confirm and finalize the order using the "ORDER" button. If you need help and have any questions, do not hesitate to contact our consultant at +359 87 780 1877 during business hours.

11. Payment Method Payment for orders placed in an online shop www.smarthomebulgaria.bg is made:

- in cash upon receipt of the shipment from the courier (cash on delivery), with each charge being charged a charge of 1% of the value of the order but not less than BGN 0.5.

The stated prices on the site are VAT and are valid only for online shopping at www.smarthomebulgaria.bg. Promotional prices on the site are not subject to additional discounts.


12. THE MERCHANT offers 2 to 5 ANNUAL WARRANTY or as specified by the manufacturer of a product that has been purchased. The term of the WARRANTY begins to run from the moment the product is purchased until the expiration and on the relevant date set by the document representing the purchase. During this period of damage, malfunction or any other product problem, the customer is entitled to replace the damaged product with a brand new one or to be repaired by sending it back to ELKO EP  Bulgaria Ltd. at his expense and receiving a new one at the expense of ELKO EP Bulgaria Ltd (ELKO EP Bulgaria Ltd covers the price of delivery in one direction).


13. The prices listed on the site do not include packing and shipping to the buyer's address when the order is under 50 BGN with VAT. However, the buyer sees the shipping price clearly before agreeing or declining an order.


14. The user / customer has the opportunity to view  before / after registration and order goods on the Internet shop www.smarthomebulgaria.bg.

15. The user / customer has the right to be informed about the status of his order.

16. The user / customer bears full responsibility for the protection of their username and password, as well as for all actions performed by them or by a third party by using their username and password. The user must immediately notify ELKO EP Bulgaria Ltd of any case of unauthorized access by using his username and password and whenever there is a risk of such use.

17. The user is obliged to pay the price of his order according to the announced price on www.smarthomebulgaria.bg.

18. Each user, whether a customer, undertakes to use the services:

  • not to violate and respect the fundamental rights and freedoms of citizens and human rights in accordance with the Constitution and the laws of the Republic of Bulgaria and the recognized international instruments;
  • not to offend the good name of another and not to call for a violent change in the constitutionally established order, to commit a crime, to violence against the person or to spur racial, national, ethnic or religious enmity;
  • not to violate any foreign property or immaterial, absolute or relative rights and interests, such as property rights, intellectual property rights, etc .;
  • to comply with Bulgarian law, applicable foreign laws, rules of morality and good morals and Internet ethics when using the goods / services provided by ELKO EP Bulgaria Ltd.;
  • to immediately notify ELKO EP Bulgaria Ltd of any case of an infringement committed or discovered in the use of the services provided;
  • not to upload, transmit, transmit, distribute or otherwise use and disclose to third parties software, computer programs, files, applications or other material containing computer viruses, unauthorized remote control systems ("Trojan horses "), computer codes, or materials intended to interrupt, hinder, disturb or restrict the normal functioning of computer hardware or software or telecommunication facilities or target unauthorized intrusion or access abroad resources or software;
  • not to commit malicious actions;
  • to indemnify ELKO EP Bulgaria Ltd and all third parties for all damages and lost profits, including any costs and fees paid for lawsuits incurred as a result of claims made and / or paid to third parties in connection with Internet sites, hyperlinks, materials or information that the User has used, placed on the server, posted, distributed, made available to third parties or made available through www.smarthomebulgaria.com in violation of the law, these Terms of Service, Good Morals or and Internet ethics;

18a. The customer is obliged to indicate a correct and valid telephone, delivery address and e-mail address, to pay the price of the goods, to pay the costs of the delivery, when it is not free and to provide access and opportunity to receive the goods. In the event that the delivery is free of charge, it shall be deemed to be gratuitous.

19. Repeat at any time, ELKO EP Bulgaria Ltd., to store its personal data that is necessary for the processing / execution of the orders.


20. ELKO EP Bulgaria Ltd. has no obligation and the objective ability to control the way consumers use the services provided.

21. ELKO EP Bulgaria Ltd. has the right but not the obligation to keep materials and information in its database.

22. ELKO EP Bulgaria Ltd is entitled at any time, without notice to the User / Customer, when the latter uses the services in breach of these terms, and at the discretion of ELKO EP Bulgaria Ltd to terminate, suspend or change the services provided in connection with the use of the site. ELKO EP Bulgaria Ltd shall not be liable to consumers and third parties for damages and lost profits resulting from the termination, suspension, alteration or limitation of services / goods, deletion, modification, loss, inaccuracy, inaccuracy or incompleteness of messages, materials or information transferred, used, recorded or made available through www.smarthomebulgaria.bg.

22a. After receiving the payment, ELKO EP Bulgaria Ltd undertakes to transfer to the consumer / customer the ownership of the goods ordered for purchase, to deliver on time the goods ordered for purchase, to inspect every item before delivery (if this is possible without disturbing the integrity of the package).

23. The MERCHANT is not responsible for damages caused to the software, hardware or telecommunication equipment or for the loss of data resulting from materials or resources searched, loaded or used in any way through the services provided. The advice, advice or assistance provided by the specialists and employees of ELKO EP Bulgaria Ltd. in connection with the use of the services by the users does not give rise to any liability or liability for ELKO EP Bulgaria Ltd. The Company is not responsible for the product information specified by the manufacturer inaccurately.

24. ELKO EP Bulgaria Ltd. has the right to collect and use information pertaining to its Users / Customers, whether registered.

25. The information on the previous paragraph may be used by ELKO EP Bulgaria Ltd., except in the event of express dissent of the User, sent to the following e-mail address: support@smarthomebulgaria.bg. ELKO EP Bulgaria Ltd. collects and uses information to improve the services offered. All purposes for which ELKO EP Bulgaria Ltd. will use the information will be in compliance with Bulgarian legislation, applicable international acts and good manners.

26. ELKO EP Bulgaria Ltd shall not be liable for non-performance of its obligations under this Agreement in the event of circumstances that ELKO EP Bulgaria Ltd has not foreseen and was not obliged to foresee - including occasional events, problems in the global Internet network and in the provision of services beyond the control of ELKO EP Bulgaria Ltd.

27. ELKO EP Bulgaria Ltd. has the right to install cookies on the computers of the users. Cookies are text files that are stored on the user's hard disk on the user's hard disk and allow the user to recover information identifying and allowing tracking of the user's actions, the websites he visits, the hyperlinks he uses, uses and records others, and the customer (the user) has the right to disallow their use and to abandon them at any time by removing them.


28. ELKO EP Bulgaria Ltd. guarantees to its Users / clients the confidentiality of the information and personal data provided. The latter will not be used, communicated or brought to the attention of third parties except in the circumstances and under the conditions set forth in these General Terms and Conditions. ELKO EP Bulgaria Ltd. protects the personal data of the customer / client who have become aware of him / her when filling in the electronic form for making a purchase request and this obligation is waived in case the Customer has provided false data. Subject to applicable laws and clauses of these Terms and Conditions, MERCHANT may use the Customer's personal data solely for the purposes of the Agreement. Any other purposes for which the data will be used will be in accordance with Bulgarian legislation, applicable international instruments, Internet ethics, morality and good morals, and "GDPR - Personal Data Protection Regulation".

29. ELKO EP Bulgaria Ltd undertakes not to disclose any personal data about the Customer to any third party - state authorities, commercial companies, individuals and others, except in the cases when the Client has given the explicit written consent, the information is requested by state bodies or officials, which under the current legislation are entitled to request and collect such information. ELKO EP Bulgaria Ltd is obliged to provide the information under the law.

30. Personal data is any information that can be used to identify a person. Personal information may be requested every time you contact us or our partners to provide our products and services. Only subject to this Privacy Policy and any applicable legal provisions, the Administrator and his / her partners may share this information and use it. Your personal data is processed only on the territory of the Republic of Bulgaria only for the period and for the purposes for which it was provided.


31. We collect only the information you provide us: Name, Surname, Delivery addresses, Email, Phone or Company data to perform our business. Your personal data becomes part of our database by:

  • Data from exhibitions
  • Business card data
  • Visits data
  • Referral data
  • When registering for a business partnership
  • When signing a contract
  • When registering to receive information / promotional newsletters
  • When registering guarantees
  • When registering in electronic stores
  • When buying a product
  • When making product returns
  • Publicly available information
  • Other legal means


The main activities, purposes and grounds that relate to the processing of personal data are:

32. Providing services to ELKO EP Bulgaria Ltd in your favor

This common objective may include, as appropriate, the following:

  • processing orders, including acceptance, validation, shipping and billing;
  • resolving issues related to order denials or any other issues related to orders, purchased goods or services;
  • return the products in accordance with legal regulations;
  • reimbursement of the value of the products according to the legal provisions;
  • including answering your questions about your orders or the goods and services of ELKO EP Bulgaria Ltd; / ONLINE CHAT Processing your data for these purposes is in most cases necessary for the conclusion and performance of a contract between ELKO EP Bulgaria Ltd. and you. In addition, these targets require processing under applicable law, including tax and accounting legislation.

33. Improving our services - We always want to offer you the best online shopping experience. For this purpose, we can use certain information about your user behavior, invite you to fill in your satisfaction surveys after completing an order, or conduct it directly, or with partners, market research, and research. We base our activities on our legitimate business interests by always ensuring that your fundamental rights and freedoms are unaffected.

34. Marketing - We would like you to always be aware of the best offers for the products / services you are interested in. In this regard, we can send you all kinds of messages via e-mail / webpush channels that contain general and thematic information, information about similar products or products that complement your purchased products, information about offers and promotions, information about the products added in the "Cart/Favourites" section or if you are interested in purchasing them, and other business communications such as market research and consumer opinion polls, and we can provide personalized recommendations website. In order to provide you with information of interest to you, we may use certain information about your buyer behavior (for example, products reviewed / purchased products) to create an account. We always guarantee that this processing is done in compliance with your rights and freedoms and that the decisions taken in connection with them do not have any legal consequences for you and do not affect you in a similar way to a significant extent. In most cases, we require your prior consent to send you marketing messages. You can change your mind and withdraw your consent at any time like:

  • contact us at the following e-mail: support@smarthomebulgaria.bg. In certain situations, we can base our marketing activities on our legitimate interest in promoting and developing our business. In any case, when we use your information for our legitimate interests, we take care and take the necessary measures to ensure that your fundamental rights and freedoms are not affected. You may at any time, using the remedies described above, discontinue the processing of your personal data for marketing purposes and we will respond to your request.

35. Protecting our legitimate interests - There may be cases in which we use or transmit information to protect our rights and our commercial activities. These may include:

  • measures to protect the website and users of ELKO EP Bulgaria Ltd's website against cyber attacks;
  • measures to prevent and detect attempts at fraud, including the transmission of information to competent public authorities;
  • measures to manage various other risks.
  • The main reason for these types of processing is our legitimate interest in protecting our business by making sure that we ensure that all the measures we undertake ensure a balance between our interests and your fundamental rights and freedoms. In addition, in some cases, our processing is based on legal provisions such as the duty to protect the goods and the values provided by the applicable legislation in this regard.

36. Your personal data will be stored while you have an account at www.smarthomebulgaria.bg. You may always ask us to delete certain information or to close your account and we will respond to this request by retaining certain information even after the account is closed when the applicable law or legitimate interests impose it.

37. ELKO EP Bulgaria Ltd does not process personal data for persons under 18 without the explicit consent of their parents or legal representatives.


38. ELKO EP Bulgaria Ltd. uses different types of cookies to provide access to basic consumer services, improve the functionality of its website, and deliver online advertising tailored to personal interests. The cookies that ELKO EP Bulgaria Ltd. uses in the domain www.smarthomebulgaria.bg mainly serve for:

  • Ability to create and recognize the user account
  • Ease users to navigate the website online
  • Remember products in the shopping cart
  • Providing an ad that is relevant and interesting to users
  • Remembering of the products viewed by users and easier returning to them

39. What are cookies?

  • Cookies are small files that are stored on your internet device (computer, tablet, or phone).
  • Your personal data may not harm your files or increase the risk of viruses in your device.

40. Types of cookies used on our website:

  • Strictly required cookies. These cookies are essential for our website. They let you navigate the website and use its features. Without these cookies we can not provide you with the services that allow this website to function.
  • Performance cookies. These cookies collect information about how visitors use the website. They provide information about the pages visited, the time spent on the website, and help identify the problems that our users may experience. This allows us to improve the structure and content of our online pages.
  • Functionality Cookies. This kind of cookies serve to improve your visits to the website. These cookies allow us to remember your username and language preferences the next time you visit our website again. Remembering your preferences enables us to provide you with services with richer and more personalized features.
  • Advertising Cookies. This type of cookies makes it possible to customize creatives tailored to your interests and network activity. These cookies help determine the performance of promotional and advertising campaigns.

41. Restrict and Delete Cookies - The options of each browser allow you to change the cookie settings. If you restrict or delete cookies, this may cause some website navigation difficulties and some functionality may become unavailable to you. If you agree to these restrictions and want to block cookies, follow the instructions below:

Most browsers are set by default to accept cookies, but you can change your settings to block some or all of the cookies. Select your browser from the list below to show the instructions you need to follow after you open the browser.

Microsoft Internet Explorer 9 (Windows 7 operation system)

  • click on the settings icon (upper right)
  • click on internet options
  • click Privacy, and then select the options
  • click Apply and then OK to save your preferences

Google Chrome

  • click on the three vertical dots icon and select settings
  • click on the advanced settings tab
  • click on the content settings in the Privacy tab.
  • choose your preferences
  • click on X to close 


  • click Preferences
  • click on the privacy tab
  • choose your preferences
  • click on X to close

Mozilla Firefox

  • choose tools from the main tab, after that click settings
  • click on the privacy tab
  • choose your preferences
  • click ok to close

The links above do not belong to the site of ELKO EP Bulgaria Ltd. and we are not responsible for their content.


42. ELKO EP Bulgaria Ltd. is not responsible for protecting your privacy on social networks such as Facebook, Google +, YouTube, Twitter and more. Please take a closer look at the general terms and conditions of these sites.


43. You have the following options at any time:

  • to check the accuracy, completeness and timeliness of your personal information
  • right to request appropriate correction, deletion or blocking of your personal information;
  • the right to refuse the processing of your personal data for the purpose of receiving an electronic bulletin and other marketing communications, etc .;


44. In case you want to exercise your rights or have questions about how we process your personal data or related issues, please contact us in any of the following ways

  • Call: 359 89 355 6772
  • Write us : office@smarthomebulgaria.bg
  • Send a letter:
    - Айнелс България ООД, гр.Габрово 5300 ,ул.П. Каравелов 5


45. We may periodically update our Privacy Policy. If you change this policy, you will be notified accordingly.


46. The General Terms and Conditions may be changed at any time by ELKO EP Bulgaria Ltd., which is also entitled to change the characteristics of the services provided and the present General Terms and Conditions and on the basis of changes in the legislation. ELKO EP Bulgaria Ltd undertakes to notify the User of the changes to the Terms and Conditions, by publishing a notice on their website on a prominent place on their website and giving them sufficient time to get acquainted with them. By the given deadline, if the User does not claim to reject the changes, he / she shall be deemed bound by them. In the event that the User declares within a given time that he does not agree with the changes, ELKO EP Bulgaria Ltd is entitled to immediately suspend or terminate the provision of the Services to the User


47. By "User / Client" is meant anyone who has uploaded to the computer website www.smarthomebulgaria.bg.

48. "Order" means the selected goods and all other attributes related to the manner of delivery and payment of the goods by the customer / user.

49. The internet shop www.smarthomebulgaria.bg is owned by ELKO EP Bulgaria Ltd.

50. All disputes between the parties are resolved in a spirit of understanding and goodwill. In the event that consent is not reached, any unresolved disputes, including disputes arising out of or relating to its interpretation, invalidity, performance or termination, as well as disputes concerning the filling of gaps in the contract or its adaptation to new circumstances, will be resolved by the competent court of registration at www.smarthomebulgaria.bg, in accordance with the Bulgarian legislation.


51. The user / customer is entitled within 14 days to refuse the goods he has ordered.

52. The user / customer takes over the transport bill.

53. The return of the merchandise and the return of the money is as follows:

  • The customer / customer brings the goods to SPEDY's office from which they received it and sets the same charge that he has paid to ELKO EP Bulgaria Ltd. When the goods are accepted by ELKO EP Bulgaria Ltd, the client / user can get their money from the office of SPEDY in which they returned the goods.

IMPORTANT! - ELKO EP Bulgaria Ltd. reserves the right at the wrong price on the site to notify the customer before confirming the order and the customer has the right to withdraw from the contract without consequences for both parties to the contract

To resolve disputes about the Site Terms of Service, you may contact the Online Dispute Resolution as a third party!

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